Return & Exchange Policy for MYMALLHUB
Thank you for shopping with MYMALLHUB. We stand behind our products and want you to be completely satisfied. Please review our policy below carefully.
1. Returns & Exchange Eligibility:
- We accept returns and exchanges on most items purchased within 30 days from the date of delivery.
- To be eligible for a return or exchange, items must be:
- Unused: In their original condition.
- Unwashed/Unworn: Where applicable (e.g., apparel, linens).
- Complete: With all original tags, labels, and packaging intact.
- In Resellable Condition: Free from damage, stains, odors, or alterations.
- A valid proof of purchase (order number, receipt) is required.
2. Non-Returnable & Non-Exchangeable Items:
For safety and hygiene reasons, the following items are typically FINAL SALE and cannot be returned or exchanged unless defective upon arrival:
- Consumables: Food, beverages, vitamins, supplements, cosmetics, skincare products.
- Personal Care Items: Underwear, hosiery, earrings (for piercings).
- Hazardous Materials: Cleaning chemicals, aerosols.
- Opened Software/Media: DVDs, CDs, software, electronic downloads.
- Items Shipped Internationally: Due to complex logistics and customs regulations, items shipped outside the United States are considered FINAL SALE unless the item arrives damaged or defective. (See Section 6 for damaged items).
- Discounted/Sale Items: Clearly marked as “Final Sale,” “Clearance,” or similar.
- Personalized/Custom-Made Items.
3. Initiating a Return or Exchange:
- Step 1: Contact our Customer Support team BEFORE sending anything back.
- Email: support@yoyomart.shop
- Phone: 303-695-7913
- Please provide your Order Number, the Item(s) you wish to return/exchange, and the Reason.
- Step 2: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item(s). Returns without a valid RMA will not be accepted.
4. Return Shipping Process & Costs (US Customers ONLY):
- Once your return is approved and you receive an RMA:
- Pack: Securely package the item(s) in their original packaging, if possible. Include a copy of your order confirmation/receipt.
- Label: Clearly write the RMA number on the outside of the package.
- Ship: Mail your return package to our warehouse:
MYMALLHUB Returns
[RMA Number]
105 Clearview Drive
Denver, CO 80014 - Shipping Costs: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing insurance for valuable items, as we cannot be held responsible for return shipments lost or damaged in transit. Original shipping fees paid are non-refundable.
5. Processing Refunds & Exchanges:
- Processing Time: Please allow 7-14 business days after we receive your return at our warehouse for processing.
- Refunds:
- Upon receipt and inspection of the returned item(s), we will notify you of the status via email.
- If approved, your refund will be processed to the original payment method within 3-5 business days. (Please allow additional time for your bank or credit card company to post the refund).
- Refund amount equals the item(s) purchase price minus any original shipping fees (if applicable) and any costs incurred due to damage/missing components beyond normal wear from return shipping.
- Exchanges:
- Exchanges are subject to item availability. If the desired size, color, or item is unavailable, we will issue a refund instead.
- Price differences apply if exchanging for a higher-priced item; we will refund the difference for a lower-priced item.
6. Damaged, Defective, or Incorrect Items:
- Contact Us Immediately: If you receive a damaged, defective (does not work properly), or incorrect item, please contact us at support@yoyomart.shop or 303-695-7913 within 48 hours of delivery. Photos of the damage or error are helpful. Please reference your order number.
- Resolution: We will evaluate the situation and provide instructions, which may include sending replacements (if available) or issuing a refund, including any original shipping costs. We may require photos or the return of the damaged/defective item. In these specific cases, we will provide a prepaid return shipping label for US customers.
- Safety Notice: For electrical items showing signs of damage upon arrival (melted plastic, burned odors, etc.), do not use them. Contact us immediately for replacement or refund.
7. Late or Missing Refunds:
- If you haven’t received your refund within the stated timeframe:
- Check your original payment method account/bank statement again.
- Contact your bank or credit card company. Processing times vary.
- If steps 1 & 2 don’t resolve it, contact us at support@yoyomart.shop.
8. Contact Information:
For all return and exchange inquiries:
- Email: support@yoyomart.shop
- Phone: 303-695-7913
- Hours: [Specify Customer Service Hours if possible, e.g., Mon-Fri, 9 AM – 5 PM MST]