Shipping Policy – YoYoMart

Shipping Policy for MYMALLHUB

1. Shipping Areas & Provider:

We ship worldwide from our fulfillment center in Denver, CO, USA.
Domestic (USA) and international shipments are handled by reliable carriers such as USPS, UPS, or FedEx, depending on the destination and service level.

2. Processing Time:

Orders are typically processed and prepared for shipment within 1-3 business days (Monday-Friday, excluding US federal holidays) after payment confirmation.
You will receive a shipping confirmation email with tracking information once your order leaves our warehouse.

3. Shipping Rates:
We offer flat-rate shipping based on your order subtotal (before taxes and fees):

4. Important Notes on International Orders:

Flat-Rate Applies: The same shipping fee structure based on order subtotal applies to all international destinations. There is no separate, higher international shipping fee.
Customs, Duties, and Import Taxes:
- Important: All international orders may be subject to customs fees, import duties, and taxes levied by the destination country. These fees are the responsibility of the customer.
- MYMALLHUB is not responsible for paying these charges, nor can we predict or control them. Payment of these charges is necessary for the release of your shipment by customs authorities in your country.
- Please check with your local customs office for applicable rates and regulations before placing an international order.
Delivery Times: Delivery times for international orders vary significantly depending on the destination country and customs processing. They can range from 10 business days to several weeks. Tracking information provided will offer the best estimate.

5. Shipping Address Accuracy:

Please double-check your shipping address at checkout. MYMALLHUB is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an incorrect address, we will contact you. Reshipment will require payment of applicable shipping fees again.

6. Order Tracking:

All orders are shipped with tracking information. You will receive a tracking number via email once your order ships.
You can track your order status directly on the carrier’s website using the provided tracking number.

7. Combined Shipments:

Multiple items purchased in the same order will typically be shipped together. If items ship separately due to stock or logistics reasons, you will be notified, and the shipping cost charged will still be based on the total order value as outlined in section 3.

8. Shipping Restrictions:

Some product restrictions or carrier limitations may apply to certain international destinations. We will contact you if we are unable to ship a specific item to your location.

9. Changes or Cancellations:

Please contact us immediately at [email protected] or 303-695-7913 if you need to cancel or change an order. We can only process changes or cancellations if the order has not yet entered the shipping process.

10. Contact Us:
For any questions regarding shipping, please contact our customer support team:

Email: [email protected]
Phone: 303-695-7913
Hours: [Specify Customer Service Hours if possible, e.g., Mon-Fri, 9 AM – 5 PM MST]